Refund & Cancellation Policy – Personalised Prints
Because our prints are custom-made and personalised, we generally do not accept returns or offer refunds once an order has been approved.
Personalised Items
All personalised prints are created to your specific requirements, such as names, dates, wording, colours, or design choices. For this reason:
- Personalised items are non-refundable once approved
- Errors in spelling, wording, or design that were approved by the customer are not eligible for a refund
Please check all personalisation details carefully before approving your design.
Cancellations (Before Approval Only)
Cancellations are accepted only if requested before the design has been approved.
- A 30% administration fee will be deducted from the total order value
- The remaining 70% will be refunded
- Once a design has been approved, the order cannot be cancelled
Faulty or Damaged Items
If your order arrives damaged, faulty, or incorrect due to an error on our part, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photographs showing the issue
If the issue is confirmed, we will offer a replacement or refund, where appropriate.
Incorrect Information Provided by the Customer
We cannot offer refunds or replacements for issues caused by:
- Incorrect spelling or details provided at checkout
- Changes requested after the design has been approved
Contact Us
If you have any questions about your order or this policy, please contact us at:
Legal Information (UK / EU)
In accordance with the Consumer Contracts Regulations, the right to cancel does not apply to personalised or custom-made items.