By placing an order with Aurora Graphic Design, you agree to the following terms and conditions. Please read them carefully before approving your design.
Personalised Items
All products from Aurora Graphic Design are made to order and personalised specifically for each customer. Due to the bespoke nature of these items, personalised products are non-refundable and non-returnable, unless they arrive faulty or damaged.
Design Proofs & Approval
Where applicable, a design proof will be provided for customer approval prior to printing.
It is the customer’s responsibility to carefully check all details, including spelling, dates, names, colours, and layout before approving the final design.
Once approval has been given, the design will be printed exactly as approved.
Errors After Approval
If an error is identified after the design has been approved, Aurora Graphic Design may be able to make corrections at the customer’s request.
Please note:
- Additional charges will apply to cover redesign and reprinting costs
- No refunds will be issued for errors identified after approval
This includes, but is not limited to, spelling mistakes, incorrect dates, names, or wording supplied by the customer.
Turnaround Times
Design turnaround times are estimated and begin once all required details have been received from the customer.
- Standard design turnaround: 3–5 working days from receipt of all customer details
- This timeframe does not include time taken for revisions or customer approval
- Delays may occur during busy periods or due to late responses from the customer
Once the design has been approved, printing and dispatch times vary depending on the product and delivery method selected.
Aurora Graphic Design cannot be held responsible for delays caused by incomplete information, late approvals, or third-party delivery services.
Delivery
Delivery times vary depending on the product and shipping method selected. Delivery estimates are provided as a guide only and are not guaranteed.
Aurora Graphic Design is not responsible for delays caused by postal or courier services once an item has been dispatched.
Faulty or Damaged Items
If your order arrives faulty or damaged, you must contact Aurora Graphic Design within 7 days of delivery. Clear photographs of the fault or damage will be required so the issue can be assessed and resolved.
Colour Disclaimer
Colours may vary slightly due to screen settings, lighting, and printing processes. Minor colour variations are not considered faults.
Intellectual Property & Usage Rights
All designs created by Aurora Graphic Design remain the intellectual property of Aurora Graphic Design.
Designs are for personal use only unless otherwise agreed in writing. Designs may not be resold, shared, reproduced, or used for commercial purposes without prior permission.
Customer-Provided Content
Customers confirm they have the legal right to use any text, images, logos, or content supplied for their order.
Aurora Graphic Design accepts no liability for copyright infringement or legal issues arising from customer-provided materials.
Force Majeure
Aurora Graphic Design shall not be held liable for delays or failure to fulfil orders due to circumstances beyond reasonable control. This includes, but is not limited to, illness, supplier delays, equipment failure, or technical issues.
Refund Method
Any approved refunds will be issued to the original payment method only.
Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund, provided the design has not yet been approved.
Orders cancelled after 24 hours but before design approval will be refunded minus a 30% administration fee, which covers time spent on design work and preparation.
Once the design has been approved and/or printing has begun, orders cannot be cancelled or refunded.
Contact
If you have any questions regarding your order or these terms and conditions, please contact Aurora Graphic Design before approving your design.
📧 Email: [email protected]